Tothiq Assistant answers your customers in seconds, day and night
An AI assistant on your own WhatsApp number that answers customers straight away, day and night, in whatever language they write. It understands text messages, voice notes and photos, answers only from your information, and passes the chat to your team when a person is needed.
- KD 49
- a month · Starter
- 5 days
- to go live
- 24/7
- Arabic and English
Six jobs it does for your team, every day
In Kuwait and across the Gulf, customers write on WhatsApp before they call or visit. A reply an hour later is often a customer who already bought somewhere else.
Replies straight away
24 hours a day, including weekends and holidays.
Speaks the customer’s language
Arabic including Gulf dialect, English, Hindi, Urdu, Filipino and more. It replies in the language the customer writes in, and copes with mixed Arabic and English.
Understands voice notes and photos
Customers can speak instead of typing, or send a photo of a product or a screenshot. It replies in writing and never quotes a price you have not approved.
Answers only from your information
Your services, prices, hours, location and policies. When a question falls outside them, it says so instead of guessing.
Takes requests
It collects the details for a booking, an order or a quote and sends them to the staff member you choose.
Hands over to a person
When the customer asks for one or when it is not sure, and stops replying in that chat while your staff member handles it.
The same questions, hundreds of times a month
The price, the hours, the location, whether it’s in stock, how delivery works. The assistant answers them all, and your team keeps only the chats that need a person.
From the first call to live in days
In most cases you keep your current WhatsApp Business number, and your team keeps using the app on the phone as before.
-
We connect your number
On a call with us, through Meta’s own secure window.
about 20 minutes -
We build the assistant
From your services, prices, hours and common questions, sent on a simple form.
5 to 7 working days -
You test it
Message it as if you were a customer, and we adjust what you want.
a day or two -
It goes live
Once you approve. Each question it could not answer is listed for you, and we add the answer.
on your approval
Screens are from the service itself. The business and customer names are examples.
A setup fee once, then a monthly fee
A twelve-month agreement, billed every three months in advance, renewing automatically.
Starter
- One WhatsApp number
- Up to 1,000 AI replies a month
- Up to 30 questions and one price list
- All languages, hand-over to your staff
- Two updates to your information a month
Live in 5 working days
Business
Most chosen- Up to 4,000 AI replies a month
- Up to 100 questions and a full price list or menu
- Bookings, orders and quotes captured for your team
- Reminders and updates to customers
- A monthly report and weekly updates
Live in 7 working days
Custom
- Reply volume agreed with you
- Up to three numbers
- The same assistant on your website
- A connection to your own systems
If you go over your monthly reply limit two months in a row, we talk to you about moving up a package. We never add a charge without your agreement.
Why WhatsApp, and why now
In Kuwait and across the Gulf, customers write to a business on WhatsApp before they call or visit. They ask the same things every day: the price, the opening hours, the location, whether something is available, how delivery works. A reply that arrives an hour later, or the next morning, is often a customer who already bought somewhere else.
Tothiq Assistant answers those messages in seconds, including at midnight on a Friday, and your team only deals with the conversations that need a person.
How it works
A customer writes to your number. The assistant recognises the language, finds the answer in the information you approved, and replies. For a booking or an order it asks for what your team needs, then sends the request on. Each question it could not answer is listed for you; you give us the answer, and it is added. After the first few weeks, most questions are handled without your team.
It is a business assistant, not a general chatbot: it talks only about your business, which is what WhatsApp’s rules for businesses require. It never messages people who have not agreed to hear from you.
WhatsApp’s own fees
WhatsApp belongs to Meta, and Meta charges per message, only for messages your business starts. You add your own card to your WhatsApp account and Meta bills you directly; Tothiq adds nothing on top.
- Replies to a customer who wrote to you are free for 24 hours after their last message. That is almost everything the assistant does.
- Chats that start from a Facebook or Instagram “Message us on WhatsApp” ad are free for 72 hours.
- Reminders and updates you start cost about 3 fils each, and offers about 12 fils each, at Meta’s September 2026 rates. Meta’s current price list always applies.
A salon that answers 600 customer chats, sends 200 appointment reminders and one offer to 300 customers who agreed to receive it pays Meta about KD 4.200 that month.
What you need to start
- A Facebook account for the owner or manager, which we help you connect to a Meta business account.
- A phone number for WhatsApp: usually your current WhatsApp Business number.
- Your commercial licence, so Meta can verify your business.
- A debit or credit card for Meta’s message fees.
- Your information: services, prices, hours, location and your most common questions. We give you a simple form.
Connecting your number takes about twenty minutes on a call with us, through Meta’s own secure window. We then build the assistant, you test it for a day or two, and it goes live once you approve.
Your customers’ messages
We process messages only to reply for you. They are never sold, never used for advertising and never used to train AI, and conversations are kept for 90 days by default. The details are in our Privacy Policy.
Tell us which package fits using the form on this page, or message us on WhatsApp and we will send you the full service guide.