We confirm we received it within 3 working days (Sunday to Thursday). We check it is you. To stop someone else deleting your data, we may send a short message to the WhatsApp number or email address you gave and ask you to confirm. We delete the data within 30 days of your confirmation and tell you when it is done, with a reference number for your request. Backups containing the data are overwritten as they rotate, within a further 30 days.

Your contact and enquiry form submissions. Your conversations with our business WhatsApp number. For Tothiq Assistant: your WhatsApp number, profile name and the messages, voice notes, images and documents you sent to the business, together with the assistant's replies. Because we process these on behalf of the business, we tell the business about your request and delete the data from our systems. Your WordPress product account, if you have one.

Data Deletion Instructions

Q: How to request deletion

Open our contact form. Under "What is this about?", choose Privacy or data deletion request. Give the WhatsApp number or email address the data is linked to. If your request is about messages you sent to a business that uses Tothiq Assistant, also give that business's name. In the message, write "Please delete my data", and tell us if you want only part of it deleted. Press Send. You can also send the same request on WhatsApp to +965 9776 6454.

Effective date: 26/9/2026

You can ask Tothiq to delete the personal data we hold about you at any time. This page explains how, and what happens next. It applies to the tothiq.ai website and to Tothiq Assistant, our AI assistant for WhatsApp.

How to request deletion

Open our contact form.
Under “What is this about?”, choose Privacy or data deletion request.
Give the WhatsApp number or email address the data is linked to. If your request is about messages you sent to a business that uses Tothiq Assistant, also give that business’s name.
In the message, write “Please delete my data”, and tell us if you want only part of it deleted.
Press Send.

You can also send the same request on WhatsApp to +965 9776 6454.

What happens next

We confirm we received it within 3 working days (Sunday to Thursday).
We check it is you. To stop someone else deleting your data, we may send a short message to the WhatsApp number or email address you gave and ask you to confirm.
We delete the data within 30 days of your confirmation and tell you when it is done, with a reference number for your request.
Backups containing the data are overwritten as they rotate, within a further 30 days.

What is deleted

Your contact and enquiry form submissions.
Your conversations with our business WhatsApp number.
For Tothiq Assistant: your WhatsApp number, profile name and the messages, voice notes, images and documents you sent to the business, together with the assistant’s replies. Because we process these on behalf of the business, we tell the business about your request and delete the data from our systems.
Your WordPress product account, if you have one.

What we may have to keep

We keep only what the law requires us to keep, and only for as long as it requires, such as invoices and payment records under Kuwaiti commercial and tax law. We also keep a short record that you asked for deletion and when we completed it, so we can show that we did. We tell you in our reply if anything has to be kept.

For businesses using Tothiq Assistant

To delete all of your business’s data, including every customer conversation and the information you gave the assistant, send a request through the contact form from the account holder’s WhatsApp number or email address. We delete it within 30 days of your confirmation.

You can also disconnect Tothiq Assistant from your WhatsApp Business Account at any time in Meta Business Suite (Settings, then Integrations, then Connected apps). Disconnecting stops new messages from reaching us; to also delete what we already hold, send the request above.

Facebook and Meta accounts

Tothiq Assistant does not use Facebook Login and does not collect your Facebook profile. Data held by Meta itself, such as your WhatsApp account, is controlled by Meta; you can manage it in your WhatsApp and Meta account settings.

For more about how we handle personal data, read our Privacy Policy and Terms of Service.